Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all software development services provided by Lakeshore Code LLC. It is part of our Terms of Service.

1How payment works

We never require full payment in advance. Each project is divided into milestones described in a written estimate or Statement of Work ("SOW") that you approve before work begins.

• Deposit: before work starts, we invoice a deposit of 20% of the total project cost (or the cost of the first milestone, as stated in the SOW).
• Milestone payments: when a milestone is completed, we deliver it for your review. After you accept it, we invoice that milestone.
• The next milestone begins after the previous milestone invoice is paid.

2Cancellation before work begins

You may cancel a project at any time before work begins. Your deposit will be refunded in full.

3Cancellation during a milestone

You may cancel at any time by notifying us in writing at raphael@lakeshore-code.com. If you cancel while a milestone is in progress:

• We stop work within one (1) business day of receiving your notice.
• We calculate the work completed on the current milestone as a proportion of the milestone price (or at our hourly rate, as stated in the SOW).
• That amount is deducted from your deposit, and any remaining balance of the deposit is refunded to you.
• All work completed up to cancellation is delivered to you once it has been paid for.

4Accepted and paid milestones

Milestones that you have accepted and paid for are non-refundable. The results of those milestones remain yours in accordance with our Terms of Service.

5If a milestone does not meet the agreed requirements

You are never asked to pay for a milestone before you accept it. If a delivered milestone does not meet the requirements in the SOW, tell us within the review period — five (5) business days after delivery. We will fix any deviations from the agreed scope at no additional cost. If we are unable to deliver the milestone as agreed, you may cancel and receive a refund of any unused portion of your deposit.

Requests for new features or changes beyond the agreed scope are not defects. They are handled as change requests and estimated separately.

6How to request a refund

Email raphael@lakeshore-code.com with your name, project name, and invoice number. We will respond within two (2) business days.

7Refund processing

Approved refunds are issued to the original payment method (card or bank account) within ten (10) business days. Depending on your bank, it may take additional time for the refund to appear on your statement.

8Payment disputes

If you have a concern about any charge, please contact us first at raphael@lakeshore-code.com or (312) 282-4062. We will work with you to resolve it promptly.

9Contact